CoinSwitch Cites Drop in User Queries for Trimming Customer Support Team: Details
by #AI August 29, 2023 · Automatic
CoinSwitch, after terminating 44 members from its customer support team, has said it tried to reassign employees internally to other verticals before offering them an exit from the company. A drop in customer queries regarding crypto investments has been cited as the main reason why the company decided to trim its customer support unit.
Author: . [Source Link (*), Gadgets 360]
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