At AIWDRIVE.com, we strive to ensure your complete satisfaction with our web development services and physical merchandise. Please read this policy carefully to understand our procedures for returns and refunds.

Contact Us:

For any issues, problems, or to initiate a return or refund request, please contact our support team at support@aiwdrive.com. Please include your order number, a detailed description of the issue, and any relevant supporting documentation (e.g., screenshots for web development issues, photos for damaged merchandise).

Web Development Services

Our web development services are customized and delivered digitally. Due to the nature of these services, our return and refund policy is as follows:

• Project Commencement: Once work has begun on a web development project (e.g., discovery, design, coding), refunds will be prorated based on the amount of work completed.
• Project Cancellation (Pre-Commencement): If you cancel a web development service before any work has commenced, you may be eligible for a full refund of any payments made.
• Dissatisfaction with Service:
  • If you are dissatisfied with our web development services, we encourage you to first contact us at support@aiwdrive.com to discuss your concerns. We are committed to working with you to resolve any issues and ensure your project meets your expectations.
  • Refund requests based on dissatisfaction will be evaluated on a case-by-case basis. Factors considered will include the stage of the project, the nature of the dissatisfaction, and whether reasonable efforts were made by AIWDRIVE.com to address the concerns.
• Technical Issues: If you encounter technical issues directly attributable to our web development services, we will work diligently to resolve them. If a resolution cannot be found within a reasonable timeframe, a partial or full refund may be considered, depending on the severity and impact of the unresolved issue.
• Timeline for Refund Requests (Services): Refund requests for web development services must be submitted within [5 days] of project completion or the last payment date, whichever is later.

Physical Merchandise

For physical merchandise purchased from AIWDRIVE.com, our return and refund policy is as follows:

• Eligible Returns:
  • Damaged or Defective Items: If your merchandise arrives damaged or is defective, please contact support@aiwdrive.com within [7 days] of delivery with clear photos of the damage or defect. We will provide instructions for return or replacement.
  • Incorrect Items: If you receive an item different from what you ordered, please contact support@aiwdrive.com within [7 days] of delivery. We will arrange for the correct item to be sent and for the incorrect item to be returned.
  • Change of Mind (Non-Custom Items): For non-customized physical merchandise, if you change your mind, you may return the item within [14 days] of delivery. The item must be unused, in its original packaging, and in resalable condition. Return shipping costs for “change of mind” returns are the responsibility of the customer.
• Non-Eligible Returns:
  • Customized or Personalized Items: Due to their unique nature, customized or personalized physical merchandise cannot be returned or refunded unless they are damaged, defective, or incorrect upon arrival.
  • Items without Original Packaging: Merchandise returned without its original packaging may be subject to a restocking fee or denied a refund.
  • Items Damaged by Customer: Items that have been damaged by the customer (e.g., misuse, accidental damage) are not eligible for return or refund.
• Refund Process (Physical Merchandise):
  • Once your returned merchandise is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days].
• Shipping Costs for Returns (Physical Merchandise):
  • AIWDRIVE.com will cover return shipping costs for damaged, defective, or incorrect items.
  • For “change of mind” returns, the customer is responsible for all return shipping costs.

General Provisions for All Returns & Refunds

• Proof of Purchase: All return and refund requests must be accompanied by a valid proof of purchase (e.g., order confirmation email, receipt).
• Resolution Timeframe: We aim to process all return and refund requests within [5-10 business days] of receiving all necessary information or the returned item.
• Disputes: If you have a dispute regarding a return or refund, please contact support@aiwdrive.com. We will do our best to resolve the issue amicably.
• Policy Updates: AIWDRIVE.com reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website.

By purchasing services or merchandise from AIWDRIVE.com, you agree to abide by the terms of this Return and Refund Policy.

Last Updated: May 16, 2025