Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote workers after the AI approach led to “lower quality” (Charles Daly/Bloomberg)

by #AI [2.0] May 10, 2025 · Automatic / Editor's Picks [News]

Charles Daly / Bloomberg:
Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote workers after the AI approach led to “lower quality” — To that end, Sebastian Siemiatkowski, 43, is plotting a rare recruitment drive so the buy-now-pay-later company’s customers …